How we work
Understand the business, fix the process, then apply technology where it fits. Here’s what each step involves, who’s on the project, and how your data is handled.
It starts with a free 20-minute call, then a closer look at how your company runs, alongside the people who do the work.
A plain-English summary of where time and money are leaking, and two or three fixes ranked by impact.
Often the biggest win is a handoff, an approval step or a report nobody reads. Fixing it usually needs no new software at all.
Better ways of working, tested before your team or your customers rely on them.
Then your systems get connected so nobody retypes data, and AI is added where it’s safe and pays off. You’ll see what it costs, and what it should never touch.
Connected systems, a trained team and tracked results. You own everything that’s set up: the accounts, the logins and the documentation. [PLACEHOLDER: support after launch, e.g. 30 days included, then optional monthly support]
Common starting points, not a menu. What you actually need comes out of the first conversation.
Whatever gets built is yours. It’s set up in your company’s name, documented, and keeps working if we ever part ways. No black boxes and no getting locked in.
Collins leads every project. Senior specialists join only for the parts that need them, and only for as long as they’re needed.
We bring in senior specialists as each project needs them, and only for as long as it needs them. You’ll meet each one, and approve the cost, before they start.
Collins’s enterprise work includes healthcare, pharmacy and medical diagnostics companies, where careful data handling is required, not optional. Your company gets the same discipline.
You’ll know what data a change touches, and who can see it, before any tool is chosen.
No customer or client information goes into an AI tool until you’ve approved how it’s used.
We favor business-grade tools whose terms say your data isn’t used to train their models.
When a project calls for deeper security or infrastructure expertise, it’s backed by SolutionXT’s strategic alliance with AccessIT Group.
The strategy call is free. After that, every project gets a fixed price in writing before any work starts, and there are no long-term contracts.
We price by what the fix is worth, not by the hour. Most first projects cost about what a new office hire would for a couple of months, and the hours they save keep coming back every year after. On the strategy call we’ll estimate what the problem costs you today, and the project has to make sense against that.
What a project has to do is agreed in writing before it starts. If it doesn’t do that, it gets fixed at no extra cost.
Everything that was set up stays yours and keeps working. Accounts and logins are in your company’s name, and your team has the documentation to run it.
No. Many of the best fixes are a better process, or two systems finally talking to each other. If AI would help, you’ll see exactly where and why. If it wouldn’t, you’ll hear that too.
You’ll know what data any change touches and who can see it before anything is built, and nothing about your customers or clients goes into an AI tool without your approval. Your team also gets plain written guidelines on what AI is and isn’t safe to use for.
Want an NDA in place before the first call? Send us yours, or we’ll send you ours.
Changes are planned around how your team already works, tested before anyone relies on them, and rolled out with training. Most companies start with one or two fixes, not an overhaul.
Your IT provider keeps your systems running. This work is about how the business runs on top of them: processes, handoffs and where AI fits. The two work side by side.
Yes. Onsite across Dallas/Fort Worth and Waco, and remote anywhere in the U.S.
Book a free 20-minute call with Collins. No pitch, no prep.
