SolutioNXT

re-Thinking quality assurance

From QAtoPA

How might the role of QA change in hybrid cloud architectures? To set the context, let us first define a hybrid cloud architecture. To us, a hybrid cloud architecture implies the following: 1 – Micro processes & functionalities are managed by distinct solutions ( workloads) on public and private clouds 2 – These processes interact…

Process Improvement focused analysis of IT support logs

Case Transition Model

We recently participated in a process mining challenge. We received logs and transactional information from a support and problem management system called VINST, performed detailed analysis of various efficiency and performance factors and identified some key actionable patterns for improvement. It was an interesting exercise, but why are we discussing it here? Please refer my…

Leveraging process mining

As we began SolutioNXT, one of our first initiative was to focus on process assurance ( I will talk more about it in a separate post). The thinking was as follows to Establish priori process maps validate process success using an assurance engine discover variations and update priori process maps. We recognized a gap in…

Do transformation life-cycles need a re-look?

To Be Transformation Cycle Part 2

Will ‘cloud’ adoption impact IT transformation lifecycle? Most probably. The existing transformation approach could be impacted in two ways Re-distribution in accountability between business & IT and as a consequence a slight but significant shift in the governance. Changes to build , migrate , deploy processes and as a consequence , changes in tools/ capabilities/Infrastructure…

A new measure for availability ?

Process Availability Vs Application Availability? As enterprises move to cloud 2.0 framework (with applications on public and private clouds), process focus will potentially replace application focus in managing such architectures. One such process-centric metric to explore is process availability. Why so? Lets look at the way availability is calculated and monitored in the current set…