SolutioNXT

Category: IT Operations

Process Improvement focused analysis of IT support logs

We recently participated in a process mining challenge. We received logs and transactional information from a support and problem management system called VINST, performed detailed analysis of various efficiency and performance factors and identified some key actionable patterns for improvement. It was an interesting exercise, but why are we discussing it here? Please refer my…

A new measure for availability ?

Process Availability Vs Application Availability? As enterprises move to cloud 2.0 framework (with applications on public and private clouds), process focus will potentially replace application focus in managing such architectures. One such process-centric metric to explore is process availability. Why so? Lets look at the way availability is calculated and monitored in the current set…