SolutioNXT

Critical success measures for hybrid IT

What could be key success measures for hybrid architectures? Of course, the first point that comes across when you explore a topic with such a broad brush is  – for who- i.e a small, a mid-sized or a large enterprise?

Prima-facie it appears large enterprises will adopt hybrid IT ( at-least the infrastructure deployment aspects). That’s where the big ROI is . Then again, most small and mid-sized enterprises are already comfortable with cloud / SaaS solutions having ‘cut their teeth’ on salesforce or netsuite. A good percentage of them would scale and adopt hybrid practices for security and compliance reasons.

At SolutioNXT , we explored the dimensions to model and manage such hybrid architectures along with success metrics. Here are a couple of parameters to explore :

a) ‘self-service’ maturity metrics Vs ‘on-demand’ availability metrics.

Self-service requires an always available platform, a simple way to solve end user problems and share their solution with others . Some dimensions in this parameter include allowing global teams / end users to:

1- build/ buy /deploy applications that meet their local / international business requirements catering to a micro-market or a micro-functional use case.

2- manage assurance / testing leveraging approaches such as services virtualization.

3 -manage issue – to -resolution – to – share  process.

b) Process centric governance metrics Vs application centric metrics .

Because businesses will own and drive the adoption / management of cloud based applications, process oriented teams will drive metrics & reporting. Against current measures of application quality, availability and performance , key metrics to consider are:

1 -Process quality

2- Process availability

3 -Process performance

There are no industry standard definitions, but organizations may choose to define what works best in their context. A senior executive at a leading virtualization and cloud enterprise discussed the concept of “zero-demand” in defining pro-active capabilities that IT should deliver and that is an interesting concept to overlay above the two parameters listed above.

your thoughts?

 

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