SolutioNXT

Month: November 2013

re-Thinking quality assurance

How might the role of QA change in hybrid cloud architectures? To set the context, let us first define a hybrid cloud architecture. To us, a hybrid cloud architecture implies the following: 1 – Micro processes & functionalities are managed by distinct solutions ( workloads) on public and private clouds 2 – These processes interact…

Process Improvement focused analysis of IT support logs

We recently participated in a process mining challenge. We received logs and transactional information from a support and problem management system called VINST, performed detailed analysis of various efficiency and performance factors and identified some key actionable patterns for improvement. It was an interesting exercise, but why are we discussing it here? Please refer my…