As we began SolutioNXT, one of our first initiative was to focus on process assurance ( I will talk more about it in a separate post). The thinking was as follows to
- Establish priori process maps
- validate process success using an assurance engine
- discover variations and
- update priori process maps.
We recognized a gap in existing process modeling solutions to align with what we wanted to do. So we created a framework that allowed us to define top down enterprise capability maps and define relationships between processes. We called it Processlens ( I will write more on this later). We worked with a partner solution and developed an assurance engine. And then, while searching for solutions to discover process variations, we discovered a whole new field called process mining.
What exactly is it? And how does it matter in a hybrid cloud world?
Process mining as a subject focuses on improving business processes by bottom up modeling leveraging system logs. In an enterprise with heterogenous transaction systems , the effort to capture these logs and make sense of them was enormous and there was little ownership into such initiatives. So, it remained a theoretical construct by and large.
How is cloud shifting this?
A drive to cloud architecture has a fundamental under-pinning – service orientation. True cloud architecture is not virtualization. It is managing the multiple pieces that manage business processes as services. These services are hosted on a scalable infrastructure (whether private , public or hybrid) based on mission criticality and work-load requirements. Once defined, a service can essentially be accessed ( given the right credentials) anywhere and that eases up the effort to string together the model around which process mining can help.