SolutioNXT

Leveraging process mining

As we began SolutioNXT, one of our first initiative was to focus on process assurance ( I will talk more about it in a separate post). The thinking was as follows to

  1. Establish priori process maps
  2. validate process success using an assurance engine
  3. discover variations and
  4. update priori process maps.

We recognized a gap in existing process modeling solutions to align with what we wanted to do. So we created a framework that allowed us to define top down enterprise capability maps and define relationships between processes. We called it Processlens ( I will write more on this later). We worked with a partner solution and developed an assurance engine.  And then, while searching for solutions to discover process variations, we discovered a whole new field called process mining.

What exactly is it? And how does it matter in a hybrid cloud world?

Process mining as a subject focuses on improving business processes by bottom up modeling leveraging system logs. In an enterprise with heterogenous transaction systems , the effort to capture these logs and make sense of them was enormous and there was little ownership into such initiatives. So, it remained a theoretical construct by and large.

How is cloud shifting this?

A drive to cloud architecture has a fundamental under-pinning – service orientation. True cloud architecture is not virtualization. It is managing the multiple pieces that manage business processes as services. These services are hosted on a scalable infrastructure (whether private , public or hybrid) based on mission criticality and work-load requirements. Once defined, a service can essentially be accessed ( given the right credentials) anywhere and that eases up the effort to string together the model around which process mining can help.

 

 

 

 

 

 

 

 

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